FAQS
Confused? How Can We Help?
Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
DO YOU SHIP?
Yes! We currently only ship within the United States. Standard USPS Priority Mail shipping rates will apply.
CAN I REALLY DONATE TO ANY ORGANIZATION I WANT?
Yes! As long as the organization you choose is legitimate, we will donate to any organization of your choice. We do have the right to refuse donation if the organization of choice is directly linked to groups associated with violence, cruelty, or injustice of any kind.
WHAT IF I DON'T HAVE AN ORGANIZATION IN MIND?
Don't sweat it! You can always defer to having us choose instead. Each month we'll select an organization to support and send over all undeclared donations.
DO YOU COVER PROCESSING FEES WHEN DONATING?
Yes! When making our donations we always cover the processing fees where possible to ensure the organization receives 100% of your donation.
WHAT ARE THE PAYMENT OPTIONS?
We accept both credit & debit cards!
WHEN WILL YOU BE BACK IN STOCK?
You can expect new items to drop each month. Since these babies are made by hand in small batches, timing will vary between each restock. Keep checking back for the latest releases and follow us on Instagram for all updates!
P.S. We'll be dropping a limited surprise scent each season! Snatch them while you can before they sell out!
Follow on IG | @nepenthe_candleco
WHAT IS YOUR RETURN POLICY?
All candles are final sale and unfortunately non-refundable. Due to limited inventory, we are not able to replace any candle that may have been damaged during shipping. Sorry!